Kyle Williams

Equinox

Rebuilding a confusing interface into a reliable system

Redesigned and rebuilt the governance experience to reduce user errors and increase participation.

Platform Rebuild
UX Redesign
System Refactor
Frontend Development
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Overview

The original interface created confusion and friction. Users struggled to understand their voting power and actions. I was brought in to simplify flows and rebuild the frontend on a more reliable foundation.

Challenge

  • Low participation caused by confusing UX.
  • Missing or unclear core functionality.
  • Accumulated technical debt.

Solution

  • Simplified voting flows and data presentation.
  • Refactored the frontend structure for stability.
  • Added guidance to reduce first-time user friction.
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Results

  • Over one million votes processed through the new interface.
  • Reduced user errors significantly.
  • Improved participation through clearer UX.
  • Created a scalable foundation for future updates.

Web design and development in Hong Kong.

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Rebuilding a confusing interface into a reliable system | Case Study - Kyle Williams